Phone: +19492185092
Address: 30859 Gateway Pl, 92694-1857, Ladera Ranch, United States
City: Ladera Ranch
Menu Dishes: 14
Reviews: 3581
Website: https://www.jerseymikes.com/menu
"The sandwiches here are great. The service is not.I placed an order on line on Friday Sept 23rd, and there was an hour wait. No problem, I don’t mind waiting because again, the sandwiches are great. I show up a few minutes after my pickup time and wait in the pickup area. None of the staff members working acknowledge anyone in the online pick up area. After about 5 mins of standing, I am able to get the attention of a staff member and I let them know that I was there to pick up an order. They snap back at me, “if you couldn’t tell, there’s a line in store and we’re short staffed so you need to wait” the thing is, I had been waiting, an hour and fifteen minutes at this point. I had no idea they were short staffed I just placed an order on line.After they got through the line in store, they began working on all of the on line orders. There had to have been 20 of them piled up and more stuck in the printer. No first in, first out process. Just all the orders jumbled together.I received my order an hour and a half after ordering.I suggest they disable online orders since they’re short staffed and don’t have a process to handle both in store and on line orders."
All prices are estimates on menu.