O'charley's - Menu

The food was warm not hot. The shrimp and crab cakes were overcooked. Tomatoes foor burgers were cut to thick. Waitress was gone too and offered refills as we were ready to leave. Restaurant was too cold.

Teresa provided excellent customer service to me and friend we were celebrating buying a new home and relocating to another state and she rejoiced with us! I pray she successfully passed her Nursing State Exam! Way to go Teresa??

I've never had a bad experience with O'Charley's, but this experience was not good. The chicken fingers were fried hard. The waitress forgot to bring me my broccoli, and we also had to remind her about our drinks. I was very disappointed with the food and service. View menu

Stephanie was awesome! We loved her smile and her attention to detail. She checked on us frequently. She was genuinely concerned about us. Please give her a raise!Kathy was the manager and she was very kind and concerned about our experience!We love y’all! Thank you for a great dining experience!

Sad... I once considered O'Charley's to be among the best of the Bristol style Restaurants. They had fresh cut chicken strips that were outstanding, fresh cut steaks that compared to expensive steak houses, and excellent Salmon options. No longer. Their corporate management should be embarrassed. They've settled for mediocrity.

I just want to say thank you to the manager, Aaron. Me and my boyfriend and I were there eating, and we had to send our food back 2 times because it was the wrong thing and hair in my food. Our food was replaced and comped. Our server was very sweet as well, and we left a cash tip for the struggle. The food the manager brought out after all that was delicious. All around, great management and sweet servers. The cooks might need a little work, but practice makes perfect. I'm a cook myself. Although it took a long time to get our food, we appreciated it. View menu

Really love ordering from you guys, I am a frequent customer but recently was informed only one roll of bread comes now with each entree in door dash orders. It used to be two. Called to request another but the lady said it would be 29 cents per extra roll. But we both acknowledged there is no option on door dash to order extra individual rolls only a pack of like 8. I asked if I could add it to my order and pay over phone, not an option either. There was no solution offered until I asked to speak to manager to get to a solution. Lady was nice enough to throw me an extra roll this time but I want to let corporate know if they see this, bring the extra roll back or make individual extra rolls...

Delicious food great service! But, the restroom was pretty gross ?FOOD: The cedar plank salmon, YUM, was recommended by our waitress who was super personable friendly. The Chicken Salad, which was substituted with medium-rare steak, was cooked perfectly . The chicken tenders, fries rolls were scrumptious as always.WOMEN’S RESTROOM:-One stall was out of order (not uncommon -Another stall had a broken lock broken purse/coat hanger.-The only other stall that was working had a very dirty floor around the toilet (probably urine making my shoes stick and something white splattered on the walls.The soap dispenser was broken, mirrors are obviously old deteriorating, door handle made me not want to g...

It 's safe to say this place needs to just close the doors. The restaurant was nearly empty 7 on a Friday night. I remember loving O 'Charleys. I haven 't been to one in over a decade apparently that 's the last time this one had been cleaned. The table was stickier than the floor at the movie theater. The table top menus actually had ranch dressing fingerprints on them. My friend ordered a Michelob Ultra draft but the spout ain 't doin right so she settled for a Bud Light. The server was a sweet young lady we rarely saw after she took the order. We ordered the Loaded Mac Cheese Bowl a Club Sandwich with a side salad. The cup of dressing for the salad was actually larger than salad. It actua... View menu