Phone: +18478538170
Address: 1199 Wilmette Ave, Wilmette I-60091, United States
City: Wilmette
Menu Dishes: 35
Reviews: 1438
"I had a very unpleasant experience at this restaurant, primarily due to the behavior of the manager, DJ. It seems DJ may have a troubling approach to customer service, as they openly admitted to threatening both children and adults during their shifts. DJ refused to serve my daughter and her friends the items they had paid for, and when I requested a refund, DJ became confrontational and aggressive. I had approached the cashier in a calm and polite manner but was suddenly met with DJ, who then made accusations about middle school kids getting kicked out routinely. In fact, DJ even called the police on us, even though we were just a group of 12-year-old girls and their parent. I tried to remain composed and simply asked for DJ's supervisor's contact information, as I felt DJ's behavior was unacceptable. Unfortunately, DJ declined to provide any information and responded with a rude gesture instead. This level of unprofessionalism is concerning, and it reflects poorly on the franchise owner for allowing such behavior to persist. It's disappointing to see a location's management actively turning away regular customers. I would strongly recommend boycotting this place."
All prices are estimates on menu.