Phone: +18665655089,+12394725111
Address: 5400 Plantation Rd, Captiva, USA, 33924-6000, United States
City: Captiva
Menu Dishes: 35
Reviews: 684
Website: http://www.southseas.com/
"Our family is staying in the beach homes at South Seas Island Resort. We booked our home rental through Royal Shell Vacations. We have stayed in the same rental home several times and have been patrons of this establishment many times without issue. We have supported the business through the pandemic and before. Unfortunately today, we encountered the worst customer service. We ordered four meals and we were told because we were not staying on property, meaning booking directly through South Seas Island Resort we would not be able to purchase food. We spoke directly to the manager and she said that we booked with their direct competition meaning Royal Shell Vacations and would not be able to purchase food at their establishment unless we paid a daily amenities fee for our party for the duration of our stay. If the food was subsidized in costs it would make sense, but the cost is typical of any resort food. This is an awful business practice as we have booked our past stays through South Seas and also Royal Shell and we will not be frequenting this establishment again or booking through South Seas. This completely turned us off and we don 't want anything to do with them. We were thinking of booking our family reunion next year through South Seas, but instead will be going through Royal Shell."
All prices are estimates on menu.