"My family and I came to this steakhouse for a birthday celebration. Our waitress was a short, chubby, brunette woman didn 't catch her name; wish I did so I can put her name on this review. The menu had said that the prime rib was available only on specific days, we didn 't know that going in. My FIL asked the waitress that while the prime rib was only served on those days, can we make a birthday exception that night. Her response: you read that correctly. If she had said it nicer, probably along the words of, I 'm so sorry but we can 't make an exception. Those are really the only days we can provide the prime rib. Had she responded that way, we would 've understood. But she decided to respond in a bitchy way, so that was a great start to our dinner. My husband had ordered a steak, medium. Food came out, his steak was severely overdone. Asked the waitress to send it back. Second time around, his steak was rare off the bat, the more he sliced into the steak, it was still moo ing. Once again, sent it back. Third time around, it didn 't even look like they threw it back on the grill because it was STILL rare. Her response was, I 'm sorry, we 're understaffed, the chefs aren 't on top of their game tonight. First off, you guys are supposedly a steakhouse. You specialize in steaks. Second, you guys probably shouldn 't be open serving customers if the chefs aren 't on top of their game. So after 3 TIMES of messing up his steak, my husband ordered the salmon which was surprisingly cooked this time. The bill comes and we were charged for our husband 's salmon meal. We felt that we shouldn 't be charged for a meal that the restaurant had messed up 3x. My MIL said something about it to the waitress and she went to go get the manager. This manager 's name was Trish, blond haired woman, who 's surprisingly also a waitress at this establishment. She didn 't introduce herself I found out her name because I called the restaurant after leaving. She approached us already standoffish. My MIL told her the situation. Trish 's response was, Well, we offered you guys an alternative, he ordered the salmon and he didn 't send it back. Sorry, the best I can do is offer you a dessert. Idk what else to tell you. Now if Trish had responded by saying, I m sorry you guys didn 't have a great experience here tonight, I 'm very sorry that you guys had to send the steak back 3x. I can only offer you guys a free dessert, but unfortunately, I can 't comp you his meal. Of course, we said that we wouldn 't come back again, and all she said was, that 's unfortunate. There 's no feeling of empathy or sympathy in both of these women. It seemed like they had zero training in this industry and it DEFINITELY shows. IT 'S ALWAYS IN HOW YOU SAY THINGS. Had the waitress and the manager Trish been a little bit more sympathetic in the situation, the night would 've gone much better. Because I can 100% guarantee that if someone had treated any one of their family members the way that they had my family members that night, they wouldn 't accept it either. But you know what, what goes around always comes around! Regardless, I hope everyone else has a far better experience than we did : Trish, the blonde manager the chubby, brunette waittress: DO BETTER IN 2025."