Phone: (+1)2515404000
Address: 21196 E Beach Blvd, 36542, Gulf Shores, US, United States
City: Gulf Shores
Menu Dishes: 34
Reviews: 286
Website: https://www.hilton.com/en/hotels/pnslghh-the-lodge-at-gulf-state-park/
"This is our 2nd stay. Our first stay was right after the lodge opened up and our experience was great. Pricing was reasonable and our room had a pretty park view. No issues whatsoever and I even recommended The Lodge to several friends. Now onto our second stay: Keep in mind the website states all rooms have a excellent view of either the park or the ocean. This stay our view was construction. We kept our curtains closed the entire time. To be fair and not be entirely negative, the beds are comfortable and the beach area is very nice and you can get off to yourself, however the hotel is extremely overpriced for what you get. It is just that, a hotel. In addition to the over $2, 000 we paid we also had to pay for daily parking, not even one space per room is allowed without paying more money. The night we got there it was late and we were able to get a luggage cart without any problems. Upon checkout we were not allowed to get a cart and was told that their employees had to transfer the luggage with the carts. Not everyone wants someone else handling their things. There were a few other things that we were not happy about but not worth mentioning. There was a card left in our room telling if you were not happy with stay to leave a comment and they would “make it right”. I left a comment and ask to be contacted and no one responded. I called and was told that was not the way to handle your issues, that most of their cleaning ladies don’t speak English. I ask them why leave a card for us to handle our issues?? I was told sorry. I was told that we should come at another time when they weren’t so busy. Excuse me, my vacation shouldn’t have to be planned around their convenience! I was told that the luggage cart is a policy that they carry your luggage in and out. I said then why were we allowed to carry our luggage on a cart the night we got here? I was told it must have been late and no one was available to carry it. No if that’s your policy it should be for all times not just at their convenience. We ask for a one hour delay in checkout and was told they could for $50. When I expressed my disappointment in that, I was told that they were so busy and couldn’t accommodate any later checkouts. I ask then why were they willing to do it for $50 more dollars? No explanation was given for that…. The employee who I spoke with, I have her name but will not blast it, was uncaring to our issues and mainly said what we should have done. Don’t play the blame game with your customers, you make it right just as your card stated. And for that reason this will be our last stay at The Lodge."
All prices are estimates on menu.