Zaxby's Chicken Fingers Buffalo Wings

This restaurant is very bad at providing the necessary sauces. I purchased a $10 salad and when I got home, I realized there was no ranch dressing. I ended up throwing the entire salad in the trash.

After getting in the drive through line at around 630 and not receiving my food until 7:10 I would have at least expected fresh fries. I've worked at 2 separate zaxby's under no circumstance should it take over 30 minutes to clear 4 cars.

Literally sitting in the restaurant writing this. We've been here for about an hour and we have asked twice what's going on. The excuse is they are waiting on the chicken.... Even though 6 people who came in after us have already been served. The service is terrible here. Definitely not coming back to this location again!Received cold food after waiting an hour.... View menu

There were many staff members, but none of them acknowledged the customers waiting at the counter to place their orders. After standing there for 10 minutes, we almost left. The restaurant had the dirtiest restrooms we have ever encountered, with feces all over one stall and the walls and toilet. It seemed like it had been there for a while. The toilet seat in the other stall was peeling and looked unclean. Additionally, at 8pm, there were no lights on in the dining area.

The service at this restaurant is awful we have a family of 5 and waited for our food for well over 30 mins and after going to the counter and asking about our food the excuse was they was waiting on chicken but that was bull as they served 5 people after our order and they all had chicken. Didn’t see no manager and it was noticeably by how the employees worked and the lack of everything. Got food and 3/4 of it was completely cold ! I wouldn’t recommend this zaxbys it obviously has a manager problem or employee problem .

Got a 20 piece finger tossed in hot honey mustard from the drive through, I get home no sauce on them and one pathetic cup of honey mustard. I even made sure the drive through person got that I wanted the sauce on them as this is the second time this has happened. The fingers were also over cooked as the fry was hard as could be and chicken dryer than the Sahara. This place used to be good, but clearly management has let the standards start slipping. Definitely will not be back as this is the second time and the price of the food doesn't match up with the quality. DO NOT RECOMMEND! View menu

I made the mistake of placing an online pickup order. DON'T DO THAT. I got to there to pick it up at 8pm and their dining room was already closed and there was like 30 cars in line in the drive thru. I called them to ask how I could pick up my order without having to wait in the ridiculously long line, and they said I just had to wait and there was nothing they could do. Told them to cancel my order, and the very unhelpful lady said she couldn't do that. So I ended up just leaving without getting my food since it was going to take at least 30 minutes to get through the drive thru line. Ridiculous

I am writing this review sitting in the drive thru. I have been in this line for 45 minutes now. I heard someone in the intercom tell me to go away. It wasn’t the lady taking my order I think it was the employee who was standing around with his hands in his pockets. I paid for my food 15 minutes ago and there are still 3 cars in front of me waiting for their food. At least 3 cars behind me have just left. This place was supposed to close 10 minutes ago and I can see people cleaning but no one working on my food. I overheard the car in front of me order and the guy who took his order had no idea how to ring anything up. I hate to show up at a place right before they close but they were still...

The Sylva location of Zaxby's is a joke. Don't go if you actually expect fast service. My fiance and I like to get salads from here for lunch every once in a while and it doesn't matter what time of day or how many people are in front of you, you are guaranteed to waste close to 30 minutes or more trying to get through the drive thru. Today I got there at 1:50pm and there were 2 cars in front of me in the line. One was sitting at the order menu and I heard the employee on the speaker ask them to wait a moment. After sitting there for 10 minutes, the car in front of me left. After 15 minutes, the car at the menu was finally able to order and I pulled up and was also asked to wait a moment. I... View menu