"on 2/25 with my sister and three children to dinner. After sitting, I overheard a table because they were accused twice of an object that our waitress accused the kitchen staff. it took 10-15 minutes for any kind of recognition from our waitress. she didn't imagine and seemed like she didn't care less. we put our drink order that included an oreo milkshake. she didn't ask if we wanted to start eating any we did and quickly left before we could tell her. we have our drinks and our order for appetizers and meals. she did not even pay attention and asked several times to repeat our order. three of us have burgers that I have commanded, not a bun. our app came and we ended it when I heard another time from her table complaining that they had not received their app yet. they ordered before us, and the exact same app. she told them that several tables ordered the same and someone ran it to the wrong table that was it. that is the second complain we have heard where the waitress has given someone else to blame and has made excuses. two men brought our eating every single burger without a bun. I had asked for a1 and it was not brought that we asked a table close to her. we're at least 45 minutes in now. the waitress did not ask us whether we want to fill or check on us at all and not a milkshake yet. the staff has fixed the bunny problems and when the waitress ran, I asked for refilling. at this point she tells us that they ran out of oreos and they just found out (45 minutes after our order), but they could do a simple vanilla shake. we agreed. Finally, the manager had to ask for fillings, no milkshake yet. at an hour without a milkshake, I stood up to find the manager. manager brings waitress to our table and they both go to talk out instead of just apologising and troubleshooting the problem for 5 minutes. the manager even told us that the bartender was just drunk and probably was only happy that they ran out of oreos so that they had no shaking at all. it was absolutely ridiculous. the third time when the waitress accused anyone except himself and took into account the zero-worthiness. 20 minutes later we had a composed milkshake, more talk about the waitress and wait for another 10 minutes to check. the restaurant was busy, but the waitress was nowhere to see so it is not as if she helped others tables. I never had such a service in my life, and we will never return to this place again. the problem clearly begins with the management."