Phone: +12524460660,+12529850027
Address: 2181 Lawrence Cir, Rocky Mount, NC 27804, United States
City: Rocky Mount
Menu Dishes: 22
Reviews: 2684
Website: http://eljimador.flavorplate.com/
"My family and I've been customers there for a while now. The first time there they forgot something on my mom's order. He gave her the missing items they next time she came back. So we thought no problem. We always spend $60+. I always get the #2 family meal for my children that's what they always eat. Last month, I called in and pickup in drive thru. Got home, realized they forgot 2 items from that order. On top of that my food I ordered was cold. I couldn't warm it up because it had sour cream, lettuce, guac and pico on it. I called the manager which is really a nice guy. Complained of the issue. I was told he'd give me 2 large bag of chips and throw in some queso. That was a month ago. Tonight was treat night Mexican of course. I went in instead of drive thru. I mentioned it to the manager about items missing with my last order and he didn't remember saying that and he knows my name. Which I'd think you were suppose notate things like that. However, sadly to say, tonight they lost 7 customers. I order family meal, and three other menu items. I spent $80 tonight only for my daughter to find hair in the burritos under the cheese. I called the manager again expressing my concern and he made it seem like the hair was mine b/c he didn't know how it could've gotten there. He said his cooks wore hats and face mask. I'm a very honest woman I have no need to get over on anyone. Me and my daughter's hair are braided. Ask yourself, a place you always go, food you've craved and spent that kind of money, why would you put straight black hair in it. My children lost their appetite. How would that benefit a hungry household. Oh and the rice had some type of plastic looking thing in it. The pics are attached also. Very upset, hate for them to loose our business but my husband and I motto is 3 strikes, you're out."
All prices are estimates on menu.
Rocky Mount, known for classic Southern cuisine, offers dishes like fried chicken, BBQ, and grits, reflecting its rich cultural heritage and warm hospitality in Eastern North Carolina.