Phone: +12529727770
Address: 207 E Thomas St, Rocky Mount I-27801-5434, United States
City: Rocky Mount
Menu Dishes: 29
Reviews: 2996
Website: http://www.primesmokehouse.com/
"Once seated, we hoped the food wouldn't take as long as it did last time, especially after waiting so long for our reserved table. However, after ordering drinks and food, we waited over an hour and a half for our meals. At that point, it was already 8:30 PM, and we asked if there was any bread available since we hadn't expected to still be without dinner. The waitress informed us they had cornbread for $0.75 each, which felt quite ridiculous after everything else. To make matters worse, the waitress came back to inform us that one of the meals we ordered was unavailable after we had already waited so long. It was baffling that this wasn’t addressed beforehand! Another concerning sign was that everyone around us was still waiting for their food as well, with some visibly frustrated customers even getting up to leave. Our meals finally arrived around 8:50 PM. I had ordered a salad with chicken, and the waitress mentioned it was still being prepared—despite it being just a salad. Twelve minutes later, after the rest of our party had already started eating, my salad finally arrived. What shocked me most was the complete lack of apologies or concern regarding our poor experience. Simple gestures like apologies, good customer service, or even offering bread or appetizers could have made a big difference, but that didn’t happen here. I strongly advise against dining here unless you enjoy poor treatment and waiting over two hours for mediocre food. I did hear from some at the table that the mac and cheese was good, but judging by the other reviews, it seems this was just another typical night for them—where the customer is always wrong!"
All prices are estimates on menu.
Rocky Mount, known for classic Southern cuisine, offers dishes like fried chicken, BBQ, and grits, reflecting its rich cultural heritage and warm hospitality in Eastern North Carolina.