El Pollo Loco - Menu

14401 Bear Valley Rd, Victorville, United States

🛍 Cheese, Family, Mexican, Chicken

4 💬 5922 Reviews
El Pollo Loco

Phone: +17609499163

Address: 14401 Bear Valley Rd, Victorville, United States

City: Victorville

Menu Dishes: 35

Reviews: 5922

Website: https://restaurants.elpolloloco.com/ca/victorville/14401-bear-valley-rd?utm_source=gmb&utm_medium=yext

"When I asked for the side I originally wanted, the cashier was rude and told me to read my coupon. I responded that it's his responsibility to inform me of what was included in my order. Unfortunately, his customer service skills were lacking. He told me to wait and didn’t even ask for my side order. It would have been simple for him to just get my side and resolve the issue quickly. Clearly, more training in customer service is necessary for the staff. On a positive note, the manager was courteous and acknowledged that the cashier had mishandled the situation."

Full menu - 35 options

All prices are estimates on menu.

Salads

Main Dishes, Sides & Extras

Tacos

Bowls

Family Chicken

Chicken

Sandwiches

Pollo Fit Bowls

Chicken Wings

Appetizer

Dessert

Seafood

American Food

Pasta

Nachos

Tostada Salads

Under 500 Calories

Epic Burritos

Caleigh Caleigh

The food here is excellent and nutritious, complemented by outstanding service.

Address

Show Map

Reviews

The
The

The staff is always friendly and welcoming. El Polo Loco is lucky to have such outstanding employees.


Dario
Dario

Delicious!!! I had been waiting almost 16 years to enjoy some Pollo Loco, and it certainly did not disappoint!


Cari
Cari

I ordered a 10-piece chicken meal but only received 7 pieces of dry, overcooked chicken, along with the wrong salsa. View menu


Camilla
Camilla

Everything was amazing! The salad was fresh, and my chicken was served hot! That's definitely a reason to keep us coming back! The staff was very friendly as well!


Mario
Mario

The large drink didn’t come with a straw, which feels like a basic omission. Additionally, I was let down to discover there wasn't any double chicken in the Double Chicken Bowl.


Charles
Charles

We placed a door order and decided to wait since it was past 10. However, we ended up waiting outside for 20 minutes, and when we went through the drive-thru again, we discovered that they had forgotten our order. Our client ended up receiving cold food. View menu


Dewayne
Dewayne

Not what it used to be. The chicken is often dry, making the salsa essential to enjoy it; otherwise, it tastes undercooked. When the restaurant is busy, the staff seems rushed, resulting in subpar, undercooked chicken. To top it off, the prices have risen so high that it no longer feels worth the visit.


Lynn
Lynn

The four-piece fire-grilled chicken meal was fantastic. My order arrived piping hot, and the chicken they use is always of great quality. The flavors are delicious, and I appreciate that there are no antibiotics in the chicken from this restaurant. The prices are reasonable as well—not too high and very budget-friendly!


Jett
Jett

When I asked for the side I originally wanted, the cashier was rude and told me to read my coupon. I responded that it's his responsibility to inform me of what was included in my order. Unfortunately, his customer service skills were lacking. He told me to wait and didn’t even ask for my side order. It would have been simple for him to just get my side and resolve the issue quickly. Clearly, more training in customer service is necessary for the staff. On a positive note, the manager was courteous and acknowledged that the cashier had mishandled the situation. View menu

Categories

  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Family Delight in our family menu, crafted to bring everyone together. Enjoy flavorful dishes that cater to all ages and tastes, ensuring a memorable dining experience filled with joy and shared moments. View menu
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Chicken Succulent and savory, our chicken dishes are crafted with tender meat, flavorful seasonings, and diverse culinary inspirations. Enjoy a delectable variety that's sure to satisfy every palate.

Amenities

  • Takeout
  • Delivery
  • menu
  • Mastercard
  • menu
  • Outdoor Seating

Similar Restaurants