Phone: +16317370774
Address: 400 Furrows road Holbrook, NY 11741, United States
City: Holbrook
Menu Dishes: 35
Reviews: 14512
Website: http://www.mammalombardis.com
"Have eaten in the restaurant and gotten takeout from here for over 15 years but never again. My kids are home from college for a long weekend and before they head back we decided to go to Lombardi 's for a family dinner. After apps we ordered dinner. I chose from the daily specials menu the stuffed veal chop. The waiter asked Salad or pasta which that? I chose pasta. What type of pasta and what kind of sauce? I replied rigatoni and vodka. The meal came. It was fine. A little fatty and too much cheese but besides that it was good. When the check came I noticed that the veal was billed at $56. I could have sworn that it was priced $40 something on the menu. I went to double check and sure enough it was listed on the menu at $43. I asked the waiter why I was charged an additional $13 over menu price and he apologized and went to look for the manager. He returned 15 minutes later and handed me the corrected bill. The veal was now only overpriced at $49 this time. I asked to speak to the manager and the waiter asked me to find him at the bar (why the customer goes to the manager and not vice versa is beyond me). I found the manager sitting at the bar eating and watching tv and asked why the corrected bill was still $6 over the menu price. He explained that the menu was wrong and should have said $49. He went on to explain how he hooked me up by not charging me more for upgrading from tomato sauce to vodka sauce. Something that would normally incur a $7 surcharge. He then told me that he would have to instruct the waiter on informing customers that pasta sides don 't get a choice. Charged $13 over menu price. Corrected to only $6 over menu price. Had to go to the manager at the bar to be informed how this was actually taking care of me. Waiter was a nice guy, not his fault. Still got a19% tip. Waiter was great, food wasn 't bad but I 'm done with this place based solely on the managers scam, laziness and attitude."
All prices are estimates on menu.