Phone: +14088731000
Address: 10050 De Anza Blvd, Cupertino, United States Of America, 95014
City: Cupertino
Menu Dishes: 35
Reviews: 673
Website: https://www.hilton.com/en/hotels/sjcccqq-juniper-hotel-cupertino/dining/
"I am very disappointed by the service. there were so many things wrong when they were charged for 3 courses during Valentine's Day! here to name a few: first, the host tried to sit in the outside for a 3-course dinner. the lounge table and seats are much lower than a standard dinner height. then we asked to move inside and sat on a community table for Valentine's Day. I hadn't expected to share table with someone else, especially we had a dinner reservation. Secondly, we waited almost 30 minutes and no server came by. later we found out that bartender was too busy making cocktails and no time to serve tables assigned to him. I think manager should help in this situation, but nothing happened. we had to literally ask ourselves for the bartender attention. After barkeeper had taken over the orders, it took about 30 minutes to serve the first appetizers and it was a wrong order. at the time we could not even get the attention of our bartender because he was too busy at the bar. then it took another 30 minutes to serve me a main course while my date had to wait for eating. after another long waiting period he finally got his main course, but the next court was missing. we had no choice and started eating. my steak has already become cold. to give them an idea, we came to the restaurant at 7:15 o'clock and the main course was served at 9 o'clock. it's so bad! the missing next-court finally came when we almost ended our meal personally, I don't think the bartender should all take blame. I hope that management can give the manager and all the staff a proper training. this is my first and also the last time to visit the restaurant. I'm sorry, I'm not coming back soon."
All prices are estimates on menu.