Phone: +12152771244
Address: 307 York Rd, Jenkintown, Pennsylvania, USA, 19046, United States
City: Jenkintown
Menu Dishes: 35
Reviews: 110
Website: https://welcomehomecafe.com
"I didn’t have the best experience at this restaurant. I was very excited to try a new black owned business in the area. We were greeted by a nice waiter who tried to accommodate our party of three at a original table of 2. Once our third party came, a woman came to our table to “scold” us about sitting at a 2 person table with 3 people. She said we should have waited for a bigger table to be ready. If that was the policy she should have communicated that with her staff (who seated us), not us. We are the customers, the conversation didn’t have anything to do with us. We didn’t seat ourselves. We moved to a table of 4, once it was ready. When my food arrived the waffle was completely burnt on the bottom and it was not edible. They made me a new waffle and it had more air in it than batter. As soon as I touched it, the waffle completely disintegrated into crumbs. When asked how our experience was, I was very honest with my disappointment of the waffle. The response I received was, “that’s a first.” There was no apology or alternatives given. As we paid our bill and was preparing to leave, we were rushed out of the restaurant. We were told there was another party of 4 waiting to be seated. There is a right and wrong way to treat customers and I didn’t feel valued at this establishment. The saving grace were the grits. They were very good and I wish I ordered those. I truly hope they are able to work out the “kinks.” In order to have a long lasting business, you need to have good food AND customer service."
All prices are estimates on menu.