Phone: +19319672527
Address: 2909 Decherd Blvd, Winchester I-37398-1169, United States
City: Winchester
Menu Dishes: 35
Reviews: 1579
Website: http://www.zaxbys.com
"When I attempted to order three meals shortly after they opened using an e-gift card through the app, I was faced with a frustrating situation. The app informed me that I couldn’t pick up my order until 2:00 PM, which was almost four hours later and after lunch hour. I understand that the staff have no control over the app, but the e-gift card indicated that it could be redeemed in person. So, I went to the restaurant with my printout and explained my situation to Felicia, a kind staff member at the front. I mentioned that the app wouldn’t allow me to place an order until 2:00 and asked if I could order in person using the e-gift card or if there was another way to place my order through the app. Felicia consulted with her manager, but returned with the message that they couldn't accept the e-gift card in person; it had to be used online or with a physical gift card, which I didn't have since it was only purchased online. I requested to speak directly with the manager. When Lynsey arrived, I greeted her with a smile and tried to explain my situation. However, she interrupted me, saying, “No, we don’t take it; you have to order online,” and began to walk away. This response didn’t help at all, since I had already tried ordering online. I had to call her back and request to discuss the matter further, and while she rolled her eyes, she didn’t walk away this time. I explained again that the app wouldn’t let me pick up until 2:00, and I was hoping to find a solution to order sooner. Lynsey told me it was user error and suggested I go back into the app to click ASAP before she walked away again, leaving me without further assistance. It took over 30 minutes for me to finally resolve the matter and get my food, during which I didn’t see Lynsey again. Although I understood I wasn’t perfect and accepted her feedback, when I tried to check out on the app, I received a notification that I now wouldn’t be able to pick up until 2:30. I have attached screenshots showing that the ASAP button she mentioned literally wasn’t available to me. I returned to Felicia, who was not the manager on duty, and she was extremely helpful. Lynsey didn’t address me again or even assist Felicia with what supposedly was the issue. Felicia reported that there wasn’t an ASAP button and offered to place my order for later but make it now instead. I wish Lynsey had suggested this as an option earlier, as clear communication about choices could have avoided this whole ordeal. Ultimately, the app malfunctioned, and Felicia spent about 15 minutes helping me figure out how to get my order to go through since Lynsey had refused to accept the e-gift card. I didn't want to cause any trouble; I simply wanted to use the money I had already spent at Zaxby’s. During this time, Lynsey didn’t check on us once or offer any assistance, leaving everything to Felicia to manage. Thanks to Felicia’s patience and attentiveness, she eventually resolved the app issue and helped me get my order placed. I am incredibly grateful for her support and feel bad that she seems undervalued by Lynsey. It’s unfortunate that any customer visiting Zaxby’s has to deal with Lynsey's lack of communication and ineffective management."
Full menu - 35 options
All prices are estimates on menu.
Salads
Coleslaw
Crunchy cabbage and crisp carrots mixed with creamy dressing for a refreshing side dish.
Cobb Salad
Crisp lettuce topped with grilled chicken, bacon, avocado, eggs, tomatoes, blue cheese, and vinaigrette.
House Salad
A fresh mix of leafy greens, crunchy vegetables, and optional dressing for a light, healthy choice.
Chicken Salad
Mixed greens topped with grilled chicken, cherry tomatoes, cucumbers, and a light vinaigrette.
Most Popular Meals
Entrées
Fried Pickles
Crispy battered pickles fried to golden perfection, served with a tangy dipping sauce.
Buffalo Wings
Spicy, tangy chicken wings, served with celery sticks and blue cheese or ranch dressing for dipping.
Chicken Finger menu
Crispy breaded chicken tenders, served golden brown with your choice of dipping sauce.
Chicken
Fried Chicken
Crispy, golden fried chicken with juicy, tender meat inside, seasoned to perfection for mouthwatering flavor.
Chicken Strips
Crispy golden chicken strips fried to perfection, served with a side of tangy dipping sauce for a delightful taste experience.
Boneless Wings
Crispy boneless chicken wings tossed in your choice of savory sauces.
Dessert
Milkshakes
Creamy milkshake made with premium ice cream, blended until smooth, and available in a variety of classic and creative flavors.
Cheesecake
Creamy, rich cheesecake with a buttery graham cracker crust and a smooth, sweet topping.
Zax Kidz Meals
Sandwiches
Club Sandwich
A layered sandwich with turkey, bacon, lettuce, tomato, and mayonnaise, served between three slices of toasted bread.
Grilled Cheese
Classic grilled cheese sandwich with melted cheddar on toasted buttery bread.
Chicken Wings
Wings
Crispy chicken wings tossed in your choice of tangy or spicy sauce.
Salad
Caesar
Classic Caesar salad with crisp romaine, creamy dressing, Parmesan, and garlic croutons.
Nil-Spezialitäten
Snacks And Sides
Special $9
Starters
Rindfleisch Burger
Bread
Traditional
Grilled salmon fillet with a lemon butter sauce, served alongside seasonal vegetables and wild rice.
Regular Rolls
Featured Items
All Time Snacks
Side Sauces
Sides & Extras
Sides & Sweets
Fries And More
Missy
We love going here. Food: 5 Service: 5 Atmosphere: 5
Address
Reviews
User
Food was good, but no more French dressing. Place was clean.
James
Service: Dine in Meal type: Lunch Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5
Hannah
Service: Takeaway Meal type: Lunch Price per person: $10–20 Food: 4 Service: 1 Atmosphere: 4 View menu
User
Experience was amazing! I sat the Zax snack with my chicken in the new Buffalo garlic and it was so good! Definitely recommend Tullahoma Zaxbys!
Dustin
The food is consistently excellent and the service is exceptional. If you visit during busy hours, be ready for a wait, as Zaxby’s is a favorite and tends to get crowded quickly! Service: Takeaway Food: 5 Service: 5 Atmosphere: 5
User
I wish they would open their dining room. So hard to enjoy some of their special items driving or sitting in the vehicle. Service was good. The food was good (as always). The young lady was friendly, but seemed distracted by inviolence. She looked like she had to run her own orders alone. View menu
Kara
Y'all folks get excited about a specialty menu item. When you drive 30 minutes to your nearest Zaxby's to pick it up, it should at least resemble the advertised picture. And, I shouldn't have to cut up all of the meat that comes on the loaded chicken bacon ranch fries. That's why I go to fast food. Because it's ready and I can eat it without having to prepare it myself. I've been coming here for years and continually have problems. I'm finally saying something I should have said long ago. This location and the one in Fayetteville I know are owned by the same person. There is no quality of standard.
Carter
My mom, little brother, and I went in for lunch today. My mom ordered first. Then my brother. Then me. My mom ordered the loaded fries. My brother ordered loaded fries and wings. I ordered a chicken fingerz plate. My order was done first. I got called. My brother grabbed my plate for me. Then my brother 's order was called. He grabbed his plate. My mom sat and waited for twenty minutes. Several other orders were passed out before hers was, even though she 'd ordered well before these other people had. She finally got up to ask about her order or ask for her money back. She stood and waited for ten minutes with the cashier looking at her and then ignoring her several times. When she WAS final...
Rachel
When I attempted to order three meals shortly after they opened using an e-gift card through the app, I was faced with a frustrating situation. The app informed me that I couldn’t pick up my order until 2:00 PM, which was almost four hours later and after lunch hour. I understand that the staff have no control over the app, but the e-gift card indicated that it could be redeemed in person. So, I went to the restaurant with my printout and explained my situation to Felicia, a kind staff member at the front. I mentioned that the app wouldn’t allow me to place an order until 2:00 and asked if I could order in person using the e-gift card or if there was another way to place my order through the... View menu
Winchester
Winchester, Virginia, is known for its historic charm, apple orchards, and the Shenandoah Apple Blossom Festival. Typical foods include fresh apples, apple cider, and Southern-style comfort foods.
Categories
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Lunch Satisfy your midday cravings with our delicious lunch menu. From fresh salads and hearty sandwiches to savory soups and vibrant bowls, each dish is crafted to give you the perfect midday boost.
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Salads Fresh, vibrant salads crafted with seasonal ingredients, perfect for a light yet satisfying meal. Enjoy a variety of flavors and textures in every bite, from crisp greens to colorful vegetables and delicious dressings. View menu
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Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
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Sandwiches A delightful assortment of freshly made sandwiches, crafted with premium ingredients and served on artisan bread. Perfect for a quick lunch or a satisfying meal, each bite is packed with flavor and goodness.
Amenities
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Wifi
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Wings
- menu
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Salads
- menu
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Takeout
