Phone: +18055270377
Address: 25 W Cochran St, 93065, Simi Valley, United States
City: Simi Valley
Menu Dishes: 35
Reviews: 9164
"I ordered online tonight and experienced a frustrating curbside pickup. Upon arrival, I followed the sign's advice to relax and wait, but after 15 minutes, I noticed four employees in the checkout area, including the manager, chatting instead of assisting. I saw the customer in the car next to us leave with his food, and he didn't look happy, which raised my concerns. After a while, I sent my son inside to check on our order. Five minutes later, I went in myself and discovered that the system only allows for card payments when tips are included, which I felt was unnecessary since we weren't dining in and no one had acknowledged our presence. When I checked our bag, I realized they had forgotten part of our order, and I was glad I had listened to my instincts. I also asked for sour cream, only to be informed that it would cost extra, despite never having been charged for it during previous dine-in visits. The manager dismissively told me he wouldn’t waive the charge since I had tipped. When I finally got home, the food was disappointing. The queso was watery and greasy, with only a few beans in it. I will definitely be returning tomorrow to voice my complaints. I believe that if I'm spending money on food, I deserve quality in return. This was not worth what I paid!"
All prices are estimates on menu.