Phone: +14405161775
Address: 6055 Som Center Rd, Willoughby I-44094-9153, United States
City: Willoughby
Menu Dishes: 35
Reviews: 5711
"What a chaotic experience! Does Cracker Barrel actually train their managers to be rude and unpleasant? I placed an order and waited almost an hour for my food, even though the restaurant wasn't that busy. When it finally arrived, it was ice cold. The manager's response to my complaint was, "What do you expect during a busy time?" If they can't produce a quality meal, then they shouldn't be taking orders! To make matters worse, half of our food was missing, and the manager offered to comp a dinner. Seriously? I wouldn't want to return for more terrible service and awful food. I’m going to dispute the charge and give that comped dinner to someone I dislike. Oh, and let's not forget about the metal shavings baked into the biscuit that cut my wife's lip. The manager of the year didn’t care at all and brushed it off as if I had put it there myself! Unbelievable. Wake up, Cracker Barrel!"
All prices are estimates on menu.