Phone: +19494817734
Address: 34094 Pacific Coast Hwy, Dana Point, USA, 92629, United States
City: Dana Point
Menu Dishes: 35
Reviews: 6091
Website: https://www.eatatcrafthouse.com/
"45 minutes past our reservation time we had to ask multiple times if there was ever going to be a table available for us a group of forgot belligerently drunk and approached us and somewhat harassed us where we were sitting out front the front door they dropped and broke glass everywhere asked and told the hostess she needed to get a manager immediately to handle the situation they are very cavalier dealt with it. When we finally spoke to a manager when we sat down almost an hour past our reservation time when we should have just left but we knew there would be nowhere else to get a reservation rather than apologize and even offer us a round of drinks the I hate to say it but the joke of a manager I believe his name was Ben tried to make the situation right by saying the group of drunk and people were his liquor vendor and somehow that would be OK with us. Thereâs even more to the story but itâs not worth the time Iâm sure this is probably a one off incident but it did seem that whoever the supposed manager was I had no business being a manager maybe he was just filling in for the night I donât know but it was a terrible experience although the food was decent"
All prices are estimates on menu.