Phone: +13107914849
Address: 1701 South Catalina Avenue, Redondo Beach, 90277, United States Of America
City: Redondo Beach
Menu Dishes: 35
Reviews: 4514
Website: http://www.htgrill.com/
"Been dining here since they opened and never had any issues. Last night the table next to us had an accident that ended up breaking glasses and dishes all over the table with glass shards flying over to our table. My wife had asked our server for a new glass of water and a new drink for fear that some glass shards may have reached her drinks as she was closest to the table next to us. The server took her water and drink and then returned with a fresh glass of water and drink, but uncomfortably told my wife she had to buy the drink according to her manager. When the manager (T 'ea) came over she flippantly explained that the drink was partially consumed and it was not her fault that the table next to us broke glasses and dishes. My wife explained that is fine, but I do not want to have to buy new drink and I would like you to take the original drink off the bill. T 'ea again flippantly refused which prompted me to intervene, when she stated I am the manager and I told your server to what to say. I explained to the manager that my wife rarely complains when dining out, but her concern over the flying glass was valid and she was not just trying to get a free drink. T 'ea replied that my wifes drink was almost half consumed. Which prompted me to say, That is why she must pay for 2 drinks ?? This is not the service that is typical for HT Grill, but it is important to note that a single managers poor decision and attitude can ruin the entire dining experience for everyone !"
All prices are estimates on menu.