Phone: +18604980500
Address: 50 Lake St, 06238, Coventry, United States
City: Coventry
Menu Dishes: 35
Reviews: 394
Website: https://lakeviewct.com/
"I have been going here periodically for well over 15 years. It has been a choice primarily for its ambience and good food. Historically the service has been great however the restaurant has now shifted to a very impersonal on-line ordering platform wherein you scan a QR code and place your order using your phone. I found the menu more difficult to browse in this manner and it detracts from time with friends and company. Also, once orders were placed and eventually delivered by wait staff, the wait staff rarely returned to the table for any follow up needs or checks. They simply dropped off the orders and walked away. After waiting about twenty minutes for a dessert we ordered I had to leave my table to find wait staff to inquire about its status. He was very attentive and within 3 minutes had delivered it to our table. That was our last interaction with staff as they never returned to ensure our on-line bill was clear and complete. I may not return if the current process remains as it was clear management is pulling a Walmart attitude by understaffing and making the customer perform their own services."
All prices are estimates on menu.