Phone: +18053708667
Address: 3825 E Thousand Oaks Blvd Unit F, 91362, Westlake Village, US, United States
City: Westlake Village
Menu Dishes: 28
Reviews: 4364
Website: http://madeinitalybistro.com
"It pains me to give less than 5 stars to this restaurant because Antonio and his wife have created a wonderful neighborhood spot with fantastic food. However, I had a disappointing experience with their staff during a takeout order tonight. When I arrived to pick up my pizza and salad, the host was not at the front, so I went inside and noticed my food on the to-go table. I asked a waiter to confirm that it was mine since the salad had my name on it, but the pizza did not. He told me I needed to go back outside to check with the host. I refused, explaining that the pizza was hot and I wanted to verify my order while it was warm. He seemed annoyed and insisted that my order was incomplete. I clarified that I had ordered just a pizza and salad, which was all there was. He then took my food and told me to "relax." At that point, I became frustrated and expressed that I didn’t need to relax; I just wanted to take my food and leave while it was still hot. While the food at Made in Italy is genuinely excellent, and I appreciate supporting small businesses, being treated rudely by a dismissive waiter is something I cannot overlook."
All prices are estimates on menu.