Phone: +13144237474
Address: 10464 Saint Charles Rock Road, St. Ann, 63074, United States Of America
City: St. Ann
Menu Dishes: 30
Reviews: 309
"We 've ordered from this location at least a dozen times with only minor issues, but this last order was absurd. One pizza was covered in onions when they were not requested and the other pizza was under cooked. Before the pizza arrived I received a 'we 're sorry ' email that gave me a half off coupon, suggesting they knew something was wrong but did nothing to fix it.I called the store but after half an hour of holding never got to talk to anyone. Every five minutes the line rang for a few seconds and went right back to hold. So I called customer service instead and they promised 'upper management ' would get back to us, but as of a week later they have not.The surveys also let you request someone follow up with you, but that hasn 't happened either.Why would a company send out food they knew was wrong? I can understand being understaffed, but if things are this bad then the company needs to step in and do something. There are reviews like mine going back for months, if not more.EDIT: Fair is fair I finally heard back from Papa Johns off of my third attempt to reach them to resolve this. They ignored my request to contact me by email and say they called but never left a message, nor do I see any calls from their store or any number I don 't recognize on my phone or my wife 's phone. But a refund has been provided along with an apology from customer service."
All prices are estimates on menu.