Phone: +15167190070,+15167370679
Address: 294 N Broadway, Hicksville, United States
City: Hicksville
Menu Dishes: 35
Reviews: 1605
Website: http://www.trullo-doro.com/
"Our food finally arrived a full 75 minutes after we sat down, coinciding with a glucose monitor alarm alerting one of our diabetic family members of a low sugar level. We only had about 15 minutes to eat before having to leave, which was frustrating, especially since we are usually great fans of desserts and coffee. When it was time to settle the bill, we left a tip that reflected our experience—around 10%—due to the slow service and the urgency created by the diabetic issue. We added a brief note on the check that read, “Great food, but it took 75 minutes for it to arrive.” As I went to fetch the car for my 81-year-old mother, who struggles with mobility, the owner abruptly confronted my wife and mother regarding our feedback. He then came to the car to shout at me, leaving other customers unattended in the dining area. To Gino (the owner): 1) Your operations need improvement. You serve excellent food, but managing both the orders and the kitchen has created a bottleneck that results in poor service and potential health issues for your patrons. A 30-minute wait just to take our order is unacceptable. You may have lost out on 20-30% of potential earnings because we couldn't relax and enjoy the rest of our meal. With two-thirds of your tables empty, despite the quality of the food, this likely stems from slow service. 2) Feedback should be appreciated. Even with your extensive experience in the restaurant industry, constructive criticism can help you grow. I provided feedback discreetly on the bill, but your reaction has prompted me to write this review. It is unacceptable to yell at an elderly woman and her family. Most importantly, when you confronted us, you referred to us as "you people," which raised concerns about whether your perception of our ethnicity influenced the slow service. For the record, our family has a rich heritage of traditional recipes passed down through generations. It is essential to avoid using language that may be construed as discriminatory in your business. Regardless of someone's background—whether Asian, Italian, African American, Irish, Eastern European, etc.—everyone deserves to enjoy a meal out without feeling like poor service is intentional."
All prices are estimates on menu.
