Phone: +16035228500
Address: 21 Meadow St, Sanbornville, United States
City: Sanbornville
Menu Dishes: 35
Reviews: 12029
Website: http://tumbledown603.com/
"The food was good and the atmosphere was fun on trivia night. Then it came time to pay, and our server lost my credit card. She took it from the table, then came back about 5 minutes later and said she couldn 't find it. She and the manager were very apologetic and spent time looking for it, but then they charged us full price for our meal anyway (on a different card). In retrospect, we should have refused to give them another card. You can charge us when you find my credit card is what I should have said. They said they would sweep the building after they closed and give me a call the next day. They never called, and when I called them the person who answered had no idea about what had happened. She said I should call back when the manager was in. They never found it, but luckily no fraudulent charges were ever made (I assume it got thrown away accidentally). It just feels like they failed to take responsibility for the error and provide adequate customer service. I know if I lost someone 's credit card, I would bend over backward to make it right. The staff seemed to care for about 10 minutes then gave up."
All prices are estimates on menu.