Phone: +19735951647
Address: 2 Union Ave, Paterson I-07502-1841, United States
City: Paterson
Menu Dishes: 35
Reviews: 2713
Website: http://www.gelotti.com/
"I’ve been coming to this ice cream spot with my family for a couple of years now, and the ice cream is always great, but the service has definitely gone downhill recently. I had an encounter with a lady who took my order, and honestly, she made me rethink ever coming back. She didn’t even greet me—just took my order with an attitude the whole time like she was mad for no reason or I was bothering her asking for free ice cream or something. It really threw me off, and I wasn’t expecting that from someone working in customer service. I mean, I’m a paying customer, trying to enjoy some ice cream, and the least she could’ve done is match my energy or at least be polite. She was almost rolling her eyes like I was bothering her and kept a straight face the whooole time. There was another person working with her who was super nice though! He came over to ask if we were being helped, but unfortunately, the lady taking our order was the one helping us. Still, kudos to the other employee for trying to be friendly. When I completed my order, I was given the total and paid I said thank you! bc I was thought manners and she completely ignored me and turn around even a yes or bye would’ve been nice. I get that retail and customer service jobs can be tough, but if you’re in that kind of position, it’s important to be polite and show basic respect to customers. If you’re not in the mood to be friendly, or show respect to customers, maybe this isn’t the right job for you. The ice cream is still good, but I’m not sure if I’ll be back with that kind of service. Ice cream is great tho"
All prices are estimates on menu.