"However, when we arrived on Thanksgiving with a group of 15, we felt completely disregarded. Although my aunt had expressed her frustration to the waitstaff about not receiving the buffet room as promised, isn't it true that the customer is always right? There was another family in the buffet room, and we suspected they might have been friends or relatives of the staff. It felt like the waitresses turned against us and treated us poorly.
My uncle received cold turkey that tasted like it came from a food service, and when I ordered a regular soda, Kim brought me diet instead. The green bean casserole was cold, and despite my mother's repeated requests for no butter on her toast, it arrived with butter each time. She ordered an 8-ounce steak, but it was more like 3 ounces, and instead of American fries, she got potato peels—all for the cheap price of $11.99. My father was so concerned about the service that he opted to go to McDonald's instead. My aunt ordered a turkey dinner and never received her food!
My mother waited 45 minutes for coffee, and I experienced the same long wait for my soda. Despite our confirmed reservation for the buffet room, it was never honored. We couldn’t help but wonder what the waitstaff may have put in our food. Could we have handled the situation differently? Absolutely! But the fact remains—the customer is always right! We expected our reservation, made a month in advance, to be honored.
In the end, we had a terrible experience with horrible food and unhelpful waitresses, particularly Kim and the manager, who seemed to team up against us. The entire mess stemmed from Peppermill's failure to follow through. I strongly advise avoiding this restaurant at all costs!"