Phone: +12056404885
Address: 2057 Village Dr, 35004, Moody, US, United States
City: Moody
Menu Dishes: 35
Reviews: 4067
"This is a hard review to write as Milos has been one of my favorite burger joints for almost 40 years now, but after yet another lousy experience, I can honestly say I won 't be back. The original owner sold the restaurant side of the business in 2002 in order to take the famous Milos Tea Brand nationwide (a gallon of which currently resides in my fridge) and the restaurant has been on a downhill slope ever since. Over the past few years it has become really bad (especially at this particular location in Moody, AL). They have increased their prices at a far higher rate than inflation would justify (also known as Greedflation) and what is worse is the nickel and dime mentality of the new owner. They have instituted a policy of Shrinkflation (a form of fraud) whereby they give you smaller portions but charge higher prices. A great example is their Mega Meal. The Mega Fry they give you today is actually the same size as the medium fry used to be (while the true price for the Mega Meal is more than double what it was prior to 2020). They no longer honor the Little Something Extra (a little extra beef on the burgers) that the original owner had always included and the worst offense is the way they count every single drop of the Milos Sauce. The Milos Sauce is the only reason other than the tea that people patronize this chain and the store now makes it policy to give out only two, 1 ounce cups that are only half full which means you basically get 1 ounce of sauce per meal. If you want more, you have to pay for it separately. Add to that the fact that the customer service (again, especially bad at this particular location) is consistently bad with staff that are outright hostile and rude on many occasions, and it is simply not worth it anymore. Sad to watch such a great restaurant with what was once a very loyal following being run into the ground by crummy owners."
All prices are estimates on menu.