Phone: +13367663463
Address: 6412 Sessions Ct, 27012, Clemmons, United States
City: Clemmons
Menu Dishes: 35
Reviews: 2264
Website: http://www.rubytuesday.com/
"This Ruby Tuesday's location is a hot mess. Last Sunday we went there for lunch. The service was terrible. The server was new and recently started working without a trainer. She was pleasant and was trying her best but clearly still needed more training or assistance. Our issue with the service was the kitchen. It took forever for our food to come out. But we didn't wait anywhere near as long as the two tables that we were sitting next to who were seated way before we even came into the restaurant. We were almost done eating by the time their food started staggering out of the kitchen. The manager didn't seem to care. So being a glutton for punishment we decided to go today Sunday 9/1. They seated us at the bar in the smallest table they had. We usually don't like sitting at the bar since the bartender makes the drinks for the whole restaurant and then has to find time to serve tables. The server Cory was pleasant and was doing his best to take care of the tables he had and the drink orders. We ordered the new honey crisp chicken sandwich. A fried chicken sandwich with onion rings, bacon, cheddar, and a creamy honey mustard. When our food came out, it looked nothing like the photo on the menu. The chicken breast was almost black from being over fried. There was no onion rings or honey mustard on it, and the cheese and bacon were cold. There was also hardly any fries. We asked the server to get the manager. She came out from the kitchen and we explained to her about our bad experience from last Sunday and about how gross the food in front of us was. She proceeded to tell us they ran out of onion rings and doesn't know why they threw crispy onion crumbs on the sandwich. Her solution was to bring us a side of honey mustard to cover our burnt chicken sandwich. We decided to get up and walk out. It was a total disgrace. We will not be returning to this location ever again and probably not to any Ruby Tuesday anytime soon."
All prices are estimates on menu.