The Refuge - Menu

515 Broadhollow Rd, 11747, Melville, United States

🛍 Wine, Coffee, Italian, American

3.9 💬 9105 Reviews
The Refuge

Phone: +16315774444,+16318613901

Address: 515 Broadhollow Rd, 11747, Melville, United States

City: Melville

Menu Dishes: 28

Reviews: 9105

Website: https://www.refuge110.com

"We have been to the Refuge numerous times. I had to leave a review after our bad experience last night though. First gripe was with the speed the food came out. We felt rushed from the time we sat down and to me that is unacceptable for a restaurant. A pet peeve of mine. They had a wedding starting the time we arrived so idk if that was why but i can't stand to be rushed through dinner. We ordered calamari as an appetizer and it came out in literally two minutes. How is that even possible? We did not place our dinner orders until after the appetizer came out to try and slow it down for them. Nope. Dinners came out about 3 minutes after our appetizer plates were cleared. The complementary bread which is always so good actually came out at the same time as our meals. But the worst part for me and the reason I decided to write this review was that I was charged an extra $3 because I wanted corn tortillas rather than flour tortillas for my shrimp tacos. What? That is a first for me. It's not like I was substituting filet mignon for chicken on a salad. In my opinion that was a very petty charge and something that I won't forget. The waitress did not mention an upcharge when I asked for the substitution which I feel she should have."

Full menu - 28 options

All prices are estimates on menu.

Salads

Dessert

Entrées

Pasta

Seafood

Main Courses

Latin American Food

Rice

Egg Dishes

Meat Dishes

Mexican-American Food

Salads And Bowls

Vegetarian

Toast

Appetizer

Burger

Appetizers

Chicken

Tacos

Sandwiches

Starters

User User

beautiful atmosphere, good eating and the best drinks

Address

Show Map

Reviews

User
User

great place with tasty, cheap food. loves the reggae night before Thursday in summer


User
User

the best burrito ever, food, service, ambiance was awesome, we took a friend for her birthday and she loved it


User
User

Y'all charge $3 additional for ice in a drink ?? Can I bring a cooler of my own ice ?? Maybe sell to other patrons for $2 View menu


User
User

eating is great, the atmosphere is great and I never had bad service. the outside area feels private and another one is in alignment.


User
User

we were there on Saturday and I always heard great cries. sad, when we went, our baked mushes came with a spicy brot. after the knowledge we decided to cancel our order and go. apparently our cancellation of means of life. more


User
User

I would call the restaurant more of a great bar scene than restaurant. we had diner and that was decent. the menu is limited in the selection, large beverage menu. the restaurant plays music very loud and it is difficult to conduct a conversation. overall not sure if I would return. View menu


User
User

we went to the hello dog brunch. that was our first time, it was a great experience. eating was good and the server was very helpful. the only disadvantage is that there was only one server that helps everyone who was out with the dogs, it should be more server but overall good experience.


User
User

I came here several years ago with a group of friends and we absolutely enjoyed our dinners. So, when a friend from the very same group and I decided to catch a movie down the street, we chose to come back. It didn't disappoint! First, the restaurant's Halloween themed decor was really cute. Second, we got to see the nice outdoor seatings and we almost wished the weather was warm enough to sit outside. Third, our foods were fantastic! We shared a guacamole with chips. Couldn't stop eating them. Then, I had a grilled churrasco. I asked the sauce on a side. The steak was marinated well and cooked perfectly that I didn't need the sauce. The portions were big, so I took the leftovers. (Tasted gr...


User
User

We have been to the Refuge numerous times. I had to leave a review after our bad experience last night though. First gripe was with the speed the food came out. We felt rushed from the time we sat down and to me that is unacceptable for a restaurant. A pet peeve of mine. They had a wedding starting the time we arrived so idk if that was why but i can't stand to be rushed through dinner. We ordered calamari as an appetizer and it came out in literally two minutes. How is that even possible? We did not place our dinner orders until after the appetizer came out to try and slow it down for them. Nope. Dinners came out about 3 minutes after our appetizer plates were cleared. The complementary bre... View menu

Categories

  • Wine A curated selection of fine wines from around the world, offering rich reds, crisp whites, and elegant rosés to pair perfectly with your meal. Savor each bottle's unique aroma, flavor, and complexity.
  • Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note. View menu
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.

Amenities

  • Wifi
  • Takeout
  • menu
  • Takeaway
  • menu
  • Delivery

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"just adding to address the response. I do take back that you didn't offer an apology, you did. Sorry. However, our conversation and your response still do not address my chief complaint , which was not that your portion sizes were too large but that the person that picked up the phone should have suggested we had too much food and maybe we should cut back on one or tow portion sizes, especially since I made it clear how unsure I was and was looking for her guidance. That is the crux of my issue. i have been a regular patron for decades, by dining in or in some or in this case ordered in. i asked the receptionist for some guidance for 6 people, telling her we wanted 6-7 dishes. We were 6 people with average appetites and half the food is leftover. i understand that 1.5 orders feeds 4-6 people but what the receptionist should have told me once she knew we were ordering that many dishes we should have ordered less dishes ordered the single size portion in some if not all cases. Case in point, she suggested 2 full size trays of garlic bread (which was horrible btw) and 3/4 of it was left over. I unnecessarily spent an exorbitant amount of money on a 6 person meal, trusted the receptionist and should have received better guidance when ordering that many things. when i called back 2 days later to express my feelings to the manager, he basically offered me a refund for the garlic bread, not taking any responsibility for being totally misguided. LP has been doing this for decades and should KNOW that the more the dishes, cut back on the portion sizes...... Had i received a bit more of a token gesture and a small apology, you wouldn't be reading this review. DG"