Phone: +19036636464
Address: 300 Tuttle Cir, 75605, Longview, US, United States
City: Longview
Menu Dishes: 35
Reviews: 200
Website: https://www.ihg.com/holidayinn/hotels/us/en/longview/gggmc/hoteldetail
"The hotel is quite charming, featuring a lovely courtyard and spacious rooms. However, I cannot recommend this establishment due to the unprofessional service at the bar. During my visit, there was only one overwhelmed bartender trying to manage the customers, which led to slow service and poorly mixed drinks. The most disheartening moment was when the bartender mistakenly added an extra 20% tip to my bill, which I hadn’t intended to leave. When I returned to the bar after closing, I noticed some patrons still drinking, and one of them confronted me about the tip. The bartender expressed her frustration, claiming my order of four drinks was complicated, despite them being clearly listed on the menu. After a lengthy discussion about the difficulties in the service industry, I felt pressured to leave an additional $40 cash tip. This entire situation could have been avoided with better staffing and professionalism. I sincerely hope management addresses these concerns and offers training to prevent similar occurrences in the future. Ultimately, I left feeling humiliated and frustrated by the experience."
All prices are estimates on menu.