"We just got back home from a ridiculously horrid experience thanks to an unprofessional manager on duty named Cara. We picked up an expensive order from a nearby restaurant which included a free sundae for Teacher Appreciation Week, and decided to stop at this Panera to pickup a complimentary drink as part of the drink promo. We literally waited in the drive thru for 45 minutes thanks to the poorly designed drive through which prevents cars from driving out of the drive in the event that a customer changes their mind or there is an emergency. What angered us is that the car in front of us held up the line for 20 of that 45 minutes but that customer should have been instructed to pull up to a holding space until their order was brought to them. When we finally reached the pickup window, we asked for a manager and that was Cara who needs to be fired for incompetency! She lied and said she did not have staff to take orders to cars, yet we witnessed a worker who did just that for another customer who pulled to a wait space. We showed her the melted sundae and advised that our food was cold but she did not care, only saying there is nothing I can do She kept asking what I wanted and when I advised her to compensate me for my food order from the other restaurant, she said, again, she is not responsible for orders from someplace else. Why ask me? Furthermore, we tried calling twice to ask that they instruct the other customer in front of us to pull up but they never answered the phone. I was so mad, I left without the drink and thinking I will never return! Awful manager! Awful decision on Panera's part to hire Cara who is incapable of making common sense decisions."